Let's face facts, if you are reading this, you are experiencing big problems with your copy of PhotoImpact. You have probably been told that reinstalling PI is the only thing that can fix the problem. But doing that isn't a simple as it sounds. What works the best is called a "Clean Install", but what does that really mean? To do a "Clean Install" you need to restore your computer to the state it was in before you first installed PI. Sounds confusing, right? It is, but it's not too difficult to do, if you follow the steps below. DO NOT SKIP OVER ANY STEPS or it won't work. I suggest you print this out to refer to while doing the steps below.
Before installing, disable the Firewall and Antivirus software!Important information for customers with Microsoft Vista:
Please note that under Vista, you are automatically logged in as a normal user rather than an Administrator.
You can find further information here: http://support.microsoft.com/kb/922708/en-us
Showing Hidden Files and Folders:
Launch Windows Explorer and go to "Tools > Folder Options > View" (on XP)
or "Organize > Folder and Search Options > View" (on Vista) to check "show hidden files and folders";
1. Go to
Start - Control Panel - Add or Remove Programs (for XP)
Start - Control Panel - Program and Features (for Vista)
and remove "Ulead PhotoImpact X3"
2. Purge/delete all the files in these folders: "C:\Windows\Temp" (on Vista)
"C:\Documents and Settings\[User Name]\LocalSettings\Temp" (for WinXP);
It is safe to delete all contents of these folders. However, leave any files you can not delete for now;
3. Go to "C:\Program Files\Corel";
4. Delete the folder for "Ulead PhotoImpact X3";
5. Go to "C:\Users\[User Name]\AppData\Roaming\Ulead Systems\Ulead PhotoImpact\" (for Vista)
or "C:\Documents and Settings\[User Name]\Application Data\Ulead Systems\Ulead PhotoImpact\";
6. Delete the "13.0" folder;
7. Go to "C:\Users\All Users\Ulead Systems\Ulead PhotoImpact" (for Vista)
or "C:\Documents and Settings\All Users\Application Data\Ulead Systems" (for XP);
8. Delete the "13.0" folder;
9. Go to "C:\Program Files\InstallShield Installation Information";
10. Delete the folder "{15803703-25FA-4C01-A062-3F4A59937E87}" (skip if you can't find);
11. Go to Start and type "regedit" in the search (for Vista) or Start-->Run (for XP) and type "regedit";
12. Go to "HKEY_CURRENT_USER\Software\Ulead Systems\Ulead PhotoImpact";
13. Delete the folder "13.0";
14. Go to "HKEY_LOCAL_MACHINE\SOFTWARE\Ulead Systems\Ulead PhotoImpact";
15. Delete the folder "13.0";
16. Go to HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > Uninstall;
17. Locate the identity enclosed in curly brackets that corresponds to PhotoImpact X3
"{15803703-25FA-4C01-A062-3F4A59937E87}"
(skip if you can't find);
18. Delete the said entry;
19. Close "Regedit";
20. Restart the computer.
21. Now you can Install PhotoImpact again. But do remember the Boxed NOTE above when you do.